This policy explains what personal information Ramal Tours collects through this website, why we collect it and how we use it.

Information we collect

  • Booking requests: your name, email address, phone number, travel dates, number of adults and children, pickup or meeting details, and optional details such as flight number, cruise details, dietary or accessibility needs.
  • Accounts: if you create an account, your login details and the information saved in your profile.
  • Messages: information you share when you contact us by email, phone or WhatsApp.
  • Website use: technical data such as your browser, device and pages visited, collected through cookies and analytics tools.

How we use your information

  • To check availability, prepare quotes and confirm your bookings.
  • To arrange the services you book and contact you about them.
  • To send booking confirmations, itineraries and, after your trip, an optional feedback request.
  • To improve our website and services.

Sharing your information

We do not sell your personal information. We share only the details needed to deliver your booked services with the providers involved, such as drivers, guides, hotels, attraction and ticket operators. We may also disclose information where required by law.

Cookies and analytics

Our website uses cookies to keep features such as your wishlist and trip selections working, and analytics tools to understand how the site is used. You can control or delete cookies through your browser settings; some features may not work without them.

How long we keep information

We keep your information only as long as needed to handle your request or booking, provide support, and meet legal and accounting obligations.

Your choices

You can ask us to access, correct or delete your personal information, or to stop sending you messages, at any time.

Contact us

For any privacy question or request, contact us by phone or WhatsApp on +971 58 556 6794. See also our booking conditions and Cancellation & Refund Policy.